Doing our state
of the art analysis’ we had a broad perspective to try gather as much diverse and
useful insights posible to what might be useful for our own project. This made
ofcource that common ground for all of them was hard to find but a few topics
that was brought up in most was regarding information.
What
information are available for the user?
Is the information easy accessible?
Is it well presented?
Is it useful?
A repeated
opinion during the interviews was the frustration when forced to make a choice
without any information i.e. when there’s major delays, should one wait for the
train or try an alternate itiniary, if so which one? Two of the state of art
analyses regarded interaction design based on real-time information and both
have shown good results in user satisfaction. The information is often times
already acessable for the designers such as precise locations of transport because
necessary technology is already in place. The issue lies to transform the data
to a user oriented purpose. The most critical information for users must be
accurate and easy aviable.
It might also be
fair to compare the SL app to more generalized travel applications such as Google maps. What SL lacks is the integration of other means of travel such as
riding a bike to the train and when leving the train show a map to the
destination wished for. To make the app useful doing things that naturally
combines with travel might increase satisfaction with the app.
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