Even though we interviewed a lot of different people in different ages and with different backgrounds, they all yielded similar results. The key points are:
Time.
Many of the interviewees said that what they liked most about the subway was that it’s a fast way of travel, the trains depart frequently and that the most important thing is that there are no delays. Worst case scenarios were often massive delays or getting stuck in a tunnel. Several people wanted information about alternative routes to handle delays. The SL-app was mostly used to find the fastest route and get information about delays. Information about connecting trains to make the journey more effective was something people felt was lacking.
Crowds.
T-Centralen got a lot of criticism for being extremely crowded and that it was hard to move around. Too much people was also high on the list of things not to like about the subway.
Destination.
As to be expected, a lot of people use the SL-app to find the route to their destination. The information they missed however was which exit to take when you get there. Several people chose where to stand on the platform based on which exit they were going to take when they got of the train.
No comments:
Post a Comment