The interview tool place during
lunchtime at T-centralen Stockholm. I would describe the environment as less crowded
than usual which was pleasant for the sake of the interview.
As we previously
decided, in exercise 1, our focus
group was every day travelers I tied to look for someone that did seem
to know where they were going and at the same time not to be in a hurry. I
found a young man, a student it turned out, who was willing to answer some
questions about Stockholm’s Underground system.
The goal of questions was to determine
what the everyday travelers experience as satisfying with the Underground and
also what they did not like about the current situation of Stockholm’s
underground.
The
questions that we had prepared was Open questions and as neutral as possible, with follow-up questions to get a more in
depth data and hopefully
some interesting observations done by the travelers. When I decided which prepared
question and in what order I followed Robeson’s suggested order in five steps.
The following
questions was answered:
- Demographic
tests: How often do you travel by the underground and in which areas?
4 times a week, both ways. I travel between Uppsala and Stockholm.
- What
do you usually occupy yourself while in the underground?
I usually read a book on the commuter train, in the subway I always listen
to music, if I don’t travel together with someone I know.
- Do
you use the application from SL?
Yes, but only if I don’t know the way. I don’t have to check it every
day since I already know the times for my trains.
- Which
information given in the app do you use the most?
The time of departure, and rout for when I don’t know the way.
- Which
information do you miss out?
Which exit I’m supposed to take. Doesn’t show on the app.
- What
do you think about the environment on the underground station?
At T-Centralen I think it’s too crowded. There is always like two
streams of people that collide with each other. I usually enter the train close
to the exit, even thou it’s sometimes more crowded.
-Why?
Because I don’t want to
collide on the way to the middle of the platform
- What
parts, if any, do you like the most about the underground?
It’s cheap in compared to car and other ways of traveling. Also it fits
my travel rout perfectly.
- Do
you have any nightmare scenario when traveling by the underground?
When the train is so late/cancel that I don’t arrive in time for an exam
or presentation.
- Is
there any information given on the platform you like in particular?
The signs and the time of arrival.
- Is
there anything you think works perfect on the platform or surrounding areas?
The swipes
As I carried
out the questions myself I took notes during the interviewee’s answers and a short time after. Afterwards
I also checked that the interviewee agreed with the notes that I had taken so
that no misunderstanding had been done.
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